Terms of use

1. About us

1.1 This website is operated by, or on behalf of Houseful Limited of The Cooperage, 5 Copper Row, London, SE1 2LH, a company registered in England and Wales under company registration number 11632420.

1.2 Houseful Limited is the holding company of Zoopla Limited (trading as Zoopla), Vebra Solutions Limited (trading as Alto) and Hometrack Data Systems Limited (trading as Hometrack) (the Companies). When you use the website of any of the Companies, you do so on the terms and conditions of the respective website, and the corresponding privacy policy, if applicable.

2. About our terms

2.1 These terms and conditions of use (Terms) explain how you may use http://www.houseful.co.uk (the Website) and any of its content. These Terms apply between Houseful Limited (we, us or our) and you, the person accessing or using the Website (you or your).

2.2 You should read these Terms carefully before using the Website. By using the Website or otherwise indicating your consent, you agree to be bound by these Terms together with our Privacy and Cookies Policy and any documents referred to therein. If you do not agree with any of these Terms, you should stop using the Website immediately.

2.3 We reserve the right to amend these Terms from time to time. Any changes will be posted on our Website. Your continued use of our Websites after posting will constitute your acceptance of, and agreement to, any changes.

3. Using the site

3.1 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

3.2 We make no promise that the Website is appropriate or available for use in locations outside of the UK. If you choose to access the Website from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.

3.3 As a condition of your use of the Website, you agree to comply with these Terms and our Privacy Policy and agree not to:

3.3.1 misuse or attack our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack);

3.3.2 attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website;

3.3.3 transmit any material designed to interrupt, damage, destroy or limit the functionality of our Website;

3.3.4 use any automated software to view our Website without consent and to only access our Website manually;

3.3.5 attempt to copy our data our reverse engineer our processes;

3.3.6 use our Website in any manner that is illegal, immoral or harmful to us (including to commit or facilitate the commitment of any fraud against us);

3.3.7 use our Website in breach of any policy or other notice on our Website;

3.3.8 remove or alter any copyright notices that appear on our Website;

3.3.9 publish any material that may encourage a breach of any relevant laws or regulations;

3.3.10 interfere with any other user’s enjoyment of our Websites; or

3.3.11 conduct yourself in an offensive or abusive manner whilst using our Websites.

3.4 We may prevent or suspend your access to the Website if you do not comply with these Terms or any applicable law.

4. Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy and Cookies Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

5. Intellectual property

5.1 We are the owner or licensee of intellectual property rights in the Website, information and content available on the Website, any database operated by us, any proprietary software utilised by us to enable you to use this Website and the underlying source code. Much of this information and content is protected by copyright, trade mark, database rights, design rights (including in the "look and feel" and other visual or non-literal elements), and/or other intellectual property rights (whether registered or unregistered). Our logos, together with our trade marks and/or service marks, may not be copied or reproduced without our prior written consent. All rights are reserved.

5.2 You must not use an automated program (including, without limitation, any web-crawling or screen-scraping software or any equivalent technology or techniques), to access the Website for the purpose of collecting, obtaining and/or accumulating (or other similar activity) data or content in this Website. Any such use of an automated program is prohibited and shall be a breach of these Terms.

5.3 You may not reproduce, republish, transmit or distribute any material, information or content on this Website, or that form part of our services, without our prior written consent. However, you are granted a limited right to access and use the Website and our services, and retrieve, display and print content pages, for your own personal, non-commercial use and to the extent necessary for use of the Website and our services only. We reserve the right, in our sole discretion and without notice to you, to terminate your licence and to prevent future access by you to this Website.

6. Accuracy of information

6.1 We try to make sure that the Website is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Website will be fit or suitable for any purpose. Any reliance that you may place on the information on the Website is at your own risk.

6.2 Any content is provided for your general information purposes only and to inform you about the Companies and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Website and its content.

6.3 Whilst we try to make sure that the Website is available for your use, we do not promise that the Website will be available at all times or that your use of the Website will be uninterrupted.

7. Hyperlinks and third party sites

The Website may contain hyperlinks or references to Companies websites and third party advertising and websites other than the Website. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

8. Our responsibility to you

8.1 The Website and its content is provided to you on an “as is” basis and we make no representations, guarantees or warranties of any kind. It is your responsibly to evaluate the quality and accuracy of information available on our Website. We accept no responsibility and make no representations, guarantees, or warranties that the Websites will operate continuously, without interruptions or be fault-free. We may need to make the Website unavailable with or without notice to carry out maintenance or upgrade work. We accept no liability for any interruption or loss of service.

8.2 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.

8.3 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.


9.1 If you have any questions about our Terms or our Website, please contact us at support@houseful.co.uk.

9.2 We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.

9.3 No one other than us or you has any right to enforce any of these Terms.

9.4 The laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.